Max Life strives to conduct its business in a manner that reflects its values of Caring, Collaboration, Customer Obsession and Growth mindset. As the sourcing base expands, Max Life will only do business with suppliers who are committed to a long term relationship focusing on mutual growth and trust. Suppliers are individually responsible for ensuring that their employees understand Max Life's values
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Regulatory compliance
Suppliers must operate within the boundaries of all applicable laws. They must also adhere to the governing standards of the country. If at any time supplier ceases to meet any statutory and/or other requirement, Max Life reserves the rights to immediately cancel all its outstanding orders and as well as terminate its agreement/Purchase Order..
Confidentiality
Max Life will treat information received from suppliers in a responsible manner, and expects suppliers to treat information received from Max Life in the same manner. Suppliers will not use nor permit the use of the Confidential Information or otherwise discuss or make reference in any notice to third parties or in any press release or public announcement or advertisement, without Max Life prior written consent.
Supplier Satisfaction
Max Life believes in fair and transparent treatment with its suppliers and to meet this objective an annual supplier satisfaction survey is conducted every year. Max Life uses it as an important tool to continuously improve and further develop its internal and external processes with suppliers. In order to obtain an unbiased feedback and explore opportunity of process improvisation, the survey would be conducted by an independent authority.
Supplier Disengagement
Max Life reserves the rights to cancel all orders and/or agreement with a supplier in cases where there is an incorrect practice used, code of conduct violation, supplier bankruptcy or insolvency, ownership transfer and/or any other reason deemed fit for disengagement. Max Life follows a structured approach for disengagement to ensure the smooth transitioning where separation becomes inevitable.